Extended technical support

Services

Advanced Technical Support services

Expert consulting support

Analysis of the balance of information system parameters, the degree of compliance of system configurations and the equipment used.

Preventive examination of information systems, reports on identified problems with the classification of their degree of importance and recommendations for the elimination of incidents

Consultations on settings and optimization of system parameters

Providing consulting support and performing work on migrating the system to a new version of Atlassian software or other hardware and software

Development of the existing system functionality, deployment of new software functionality in accordance with the Customer's requests

Operational support of systems

Elimination of incidents related to the functioning of system components, including:

• analysis of the appeal based on input data
• diagnostics of the system and components
• elimination of incidents

Restoring system operability in case of critical failures in accordance with SLA

Interaction with vendor technical support in case of detection of incorrect software operation (at the request of the Customer)

Writing customized scripts

Making operational changes at the request of the Customer