Maintenance and technical support

The Technical Support Center of the Borlas Group provides technical support services for software products from leading global manufacturers. The Borlas TSC team has deep expertise in the IT field, extensive project experience and unique competencies. Borlas conducts projects for the maintenance and development of information systems among leading companies in various sectors of the economy.

The technical support Center of Borlas Group is:

  • Highly qualified team of technical support specialists;
  • Provider of technical support for software products from leading global manufacturers: Oracle, Atlassian, Siemens Digital Industries Software, etc;
  • Support of IT systems of any scale and level of complexity;
  • Functional and industry expertise;
  • Access to the Service Desk information system for consultations and Customer requests (assistance in eliminating incidents by phone and e-mail);
  • A wide catalog of services, the formation of an individual package of services in accordance with the wishes of the Customer;
  • Provision of technical support services in accordance with the service Level Agreement (SLA, Service Level Agreement);
  • End-to-end control of the request lifecycle;
    • • Own, constantly updated project knowledge base.

 

Our Technical Support Center is:

  • More than 20 years of successful activity;
  • More than 50 managers and consultants;
  • More than 300 service contracts;
  • More than 1000 requests per month are processed by the Service Desk system;
  • Over $ 50 million volume of technical support contracts (by the end of 2021)
Oracle
Siemens Digital Industries Software
Atlassian