Technical support services
Contact the Technical Support Center (TSC):
tel.:
email: plmsupport@borlas.ru
Consultations by phone and e-mail on working days from 09:00 to 18:00 Moscow time
Login to the Service Desk for clients: www.bcsupport.ru
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Services |
Technical support services |
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Expert consulting support |
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Identification of errors in the operation of software modules and development of solutions to eliminate them |
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Elimination of software installation errors, independently performed by the customer's specialists |
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Troubleshooting the DBMS on the basis of which the software works |
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Access to technical support information resources |
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Provision of authorized access to the Service Desk system of the Borlas Group Technical Support Center |
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Placement of requests in the Service Desk system in case of incidents during the operation of the software/ requests related to the search and provision of information related to the problems of the SDISW software operation |
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Access to the electronic information knowledge base in Russian |
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Individual service parameters |
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Fixed response time to the request/execution of the application (SLA) |