Implementing unified communications system

Project goals

• Modernization of the existing multi-vendor telephone communication system;
• Expansion of opportunities and range of services provided;
• Improvement of the quality of telephone communication;
• Improvement of system resiliency.

Project deadlines

June 2019 – December 2019

Project summary

The project uses a solution fueled by Avaya Aura R8 unified communications platform. The equipment is deployed in two locations—Solikamsk and Berezniki. Each location has a failure proof core located in the data center and media gateways at territorial facilities, providing connection of existing trunk lines and subscribers. Implemented local failure reliability in communications disruption between the territorial object and the core.

The total capacity of the system is nine thousand subscribers.

Here are the functions supported:

• Telephone communication;
• Conference call (audio, video, presentations);
• Call center;
• Call recording;
• Billing.

Analogue, digital, IP telephones and software clients installed on computers and mobile devices are used as subscriber terminals.

Here are the works performed by Borlas Group:

• Supply of hardware and software;
• Release of project documentation;
• Installation of equipment in the data center;
• Commissioning;
• Acceptance testing.

Project results

• Developing a centralized solution infrastructure with redundant network core;
• Improving system stability by placing redundant servers at different points in the customer's network;
• Ensuring maximum availability of services and applications by redundant servers;
• Improving productivity, reducing costs and saving time to address work issues with the power of audio and video conferencing;
• In the face of the pandemic, the functionality of the unified communications system ensured a rapid transition to remote mode and support for efficient collaboration of employees.