IP Office. Modular telephony system

IP Office™ by Avaya (IP Office) is a cost-effective telephony system, a full-featured platform for small and medium businesses that consolidates all available means and methods of communication into a single system. IP Office combines collaborative software with multi-channel contact centers, networking equipment, security and video surveillance solutions, combining flexibility and adaptability to the specifics and needs of a particular enterprise. The system enhances the user experience with voice, email, and web chat functionality and provides a solid platform for real-time, mission-critical applications to run resiliently.

Key features

  • Hybrid PBX with time division multiplexing (TDM) and support for IP telephony with subscriber and trunk lines, operation in any of the two modes or both modes simultaneously;
  • Connection to communication service providers via any connecting lines: analog, digital, IP (H.323, SIP);
  • IP Office supports voice and data transfer over the network with the following services:
    • Built-in IP router;
    • Support for RIP-2 (Routing Information Protocol) for dynamic data routing;
    • Secure communication between network nodes and remote access via IPSec protocol, building VPN tunnels;
    • Brandmauer and NAT (Network Address Translation) protocol for security;
    • Centralized management and proactive troubleshooting via SNMP.
  • Supported devices:
    • Analog phones;
    • Digital phones;
    • Analog/digital cordless telephones, including DECT;
    • IP phones.
  • Support for up to 64-party conference calls;
  • IP Office system deployment options:
    • Physical servers (IP Office software can be installed on a PC server, support for Server Edition and IP Office Select scenarios);
    • Virtual Servers (IP Office server software available in VMware, Hyper-V and Azure virtual server formats);
    • Modular hardware chassis (IP500 V2).

Basic work scenarios

Version

Subscribers number

Functionality

Platform

Basic Edition

up to 25

Simplified telephony and messaging. There are SIP trunk groups, no support for IP phones and applications.

IP500 V2.

Essential Edition

20–99

Standard and IP telephony with mobility and messaging support.

IP500 V2

To support distributed company, several servers can be combined into one network.

Preferred Edition

21–250

Essential Edition features,

as well as unified communications and advanced voicemail (Voicemail Pro).

Server Edition

100–2,000

Uses a primary Linux operating system server to which additional servers can be added, including virtualized servers and IP500 V2.

Preferred Edition (software-based).

IP Office Select

100–3,000

Server Edition with enhanced

scalability and resiliency.

  • Remote system administration, centralized management using a single web browser (Windows, macOS, Android, iOS);
  • Advanced modern user interface designed for a highly mobile work environment;
  • Over 50 standard report forms with the possibility to customize, including collecting information about employee performance.

Key benefits

  • Universal modular architecture, implementation of functionality on the all-in-one principle (telephony, Internet access router, firewall);
  • The optimal telephone communication system for companies with autonomous divisions or branches;
  • Scale up to 3,000 extensions (users), connect up to 150 entities (IP Office systems) in a distributed network;
  • Ensuring system fault tolerance due to the possibility of the main server redundancy (Server Edition Secondary);
  • High availability of services and applications;
  • Advanced remote diagnostics system, proactively identifying potential issues before failures and malfunctions occur, notifying the administrator of emerging issues;
  • Improving the efficiency of customer interactions with a new set of full-cycle monitoring and reporting tools for tracking user activity;
  • Reduce deployment time, reduce administration and operational costs, increase responsiveness to user requests with a single integrated management system;
  • Reduced long-distance/international communication costs by forwarding calls within the network and over broadband channels.
Platform

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