IP Office™ by Avaya (IP Office) is a cost-effective telephony system, a full-featured platform for small and medium businesses that consolidates all available means and methods of communication into a single system. IP Office combines collaborative software with multi-channel contact centers, networking equipment, security and video surveillance solutions, combining flexibility and adaptability to the specifics and needs of a particular enterprise. The system enhances the user experience with voice, email, and web chat functionality and provides a solid platform for real-time, mission-critical applications to run resiliently.
Key features
- Hybrid PBX with time division multiplexing (TDM) and support for IP telephony with subscriber and trunk lines, operation in any of the two modes or both modes simultaneously;
- Connection to communication service providers via any connecting lines: analog, digital, IP (H.323, SIP);
- IP Office supports voice and data transfer over the network with the following services:
- Built-in IP router;
- Support for RIP-2 (Routing Information Protocol) for dynamic data routing;
- Secure communication between network nodes and remote access via IPSec protocol, building VPN tunnels;
- Brandmauer and NAT (Network Address Translation) protocol for security;
- Centralized management and proactive troubleshooting via SNMP.
- Supported devices:
- Analog phones;
- Digital phones;
- Analog/digital cordless telephones, including DECT;
- IP phones.
- Support for up to 64-party conference calls;
- IP Office system deployment options:
- Physical servers (IP Office software can be installed on a PC server, support for Server Edition and IP Office Select scenarios);
- Virtual Servers (IP Office server software available in VMware, Hyper-V and Azure virtual server formats);
- Modular hardware chassis (IP500 V2).
Basic work scenarios
| Version | Subscribers number | Functionality | Platform |
| Basic Edition | up to 25 | Simplified telephony and messaging. There are SIP trunk groups, no support for IP phones and applications. | IP500 V2. |
| Essential Edition | 20–99 | Standard and IP telephony with mobility and messaging support. | IP500 V2 To support distributed company, several servers can be combined into one network. |
| Preferred Edition | 21–250 | Essential Edition features, as well as unified communications and advanced voicemail (Voicemail Pro). | |
| Server Edition | 100–2,000 | Uses a primary Linux operating system server to which additional servers can be added, including virtualized servers and IP500 V2. | Preferred Edition (software-based). |
| IP Office Select | 100–3,000 | Server Edition with enhanced scalability and resiliency. |
- Remote system administration, centralized management using a single web browser (Windows, macOS, Android, iOS);
- Advanced modern user interface designed for a highly mobile work environment;
- Over 50 standard report forms with the possibility to customize, including collecting information about employee performance.
Key benefits
- Universal modular architecture, implementation of functionality on the all-in-one principle (telephony, Internet access router, firewall);
- The optimal telephone communication system for companies with autonomous divisions or branches;
- Scale up to 3,000 extensions (users), connect up to 150 entities (IP Office systems) in a distributed network;
- Ensuring system fault tolerance due to the possibility of the main server redundancy (Server Edition Secondary);
- High availability of services and applications;
- Advanced remote diagnostics system, proactively identifying potential issues before failures and malfunctions occur, notifying the administrator of emerging issues;
- Improving the efficiency of customer interactions with a new set of full-cycle monitoring and reporting tools for tracking user activity;
- Reduce deployment time, reduce administration and operational costs, increase responsiveness to user requests with a single integrated management system;
- Reduced long-distance/international communication costs by forwarding calls within the network and over broadband channels.