Extended technical support
Contact the Technical Support Center (TSC):
tel.:
email: plmsupport@borlas.ru
Login to the Service Desk for clients: www.bcsupport.ru
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Services |
Extended technical support |
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Expert consulting support |
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Examination of the structure and operational parameters of databases (if the Customer has all the necessary configuration information), recommendations for improving the performance of its work |
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Consulting support on the choice of operating system parameters to improve its fault tolerance and performance |
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Assistance in planning maintenance of Customer's information systems |
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Coordination of work on the implementation of corrected extended and new versions of Oracle products |
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Non-critical tasks |
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Consultations by phone and e-mail, holding online conferences with the Customer's specialists |
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Conducting express surveys of the Customer's information systems online |
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Quarterly expert assessment of the condition and regular examination of the database with the provision of a report on the identified problems with the classification of their severity and recommendations for elimination |
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Critical tasks. |
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Round-the-clock online support |
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Help in solving critical problems online |
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Elimination of emergency situations in the operation of products by specialists around the clock 365 days a year |
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Migrating and updating the product version |
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Involvement of specialists of the Technical Support Center to work on the migration of a software product to another computer or operating system |
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Planning of work on updating the version of Oracle products |