Technical support services

Services

Oracle Technical support services

Expert consulting support

Consulting on installation, configuration, operation and optimization of Oracle software, as well as prevention of data loss and corruption at the database level

Providing information on the Customer's request about the latest versions of Oracle software, its availability and technical characteristics/compatibility of various versions

Troubleshooting

Analysis and assistance in resolving incidents that occur during the operation of Oracle software

Identification of errors in the operation of software modules, development of solutions to eliminate them

Providing information materials about common problems that arise during the operation of systems based on Oracle software, as well as available articles with information about problems in Oracle software and methods of solving them

Access to technical support information resources

Providing access to technical support information systems

Providing authorized access to the Service Desk system of the Borlas Group Technical Support Center

Disaster recovery support

Placement of requests in the Service Desk system in case of incidents during the operation of the software / requests related to the search and provision of information related to the problems of Oracle software functioning