Technical support services
Contact the Technical Support Center of the Borlas Group:
tel.:
email: info@borlas.ru
Consultations by phone and e-mail on working days from 09:00 to 18:00 Moscow time
Login to the Service Desk for clients: www.bcsupport.ru
Services |
Oracle Technical support services |
Expert consulting support |
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Consulting on installation, configuration, operation and optimization of Oracle software, as well as prevention of data loss and corruption at the database level |
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Providing information on the Customer's request about the latest versions of Oracle software, its availability and technical characteristics/compatibility of various versions |
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Troubleshooting |
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Analysis and assistance in resolving incidents that occur during the operation of Oracle software |
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Identification of errors in the operation of software modules, development of solutions to eliminate them |
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Providing information materials about common problems that arise during the operation of systems based on Oracle software, as well as available articles with information about problems in Oracle software and methods of solving them |
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Access to technical support information resources |
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Providing access to technical support information systems |
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Providing authorized access to the Service Desk system of the Borlas Group Technical Support Center |
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Disaster recovery support |
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Placement of requests in the Service Desk system in case of incidents during the operation of the software / requests related to the search and provision of information related to the problems of Oracle software functioning |