Technical support services

Contact the Technical Support Center of the Borlas Group:

tel.: +7 (495) 478-77-00
email: info@borlas.ru
Consultations by phone and e-mail on working days from 09:00 to 18:00 Moscow time

Login to the Service Desk for clients: www.bcsupport.ru

 

Services

Oracle Technical support services

Expert consulting support

Consulting on installation, configuration, operation and optimization of Oracle software, as well as prevention of data loss and corruption at the database level

 

Providing information on the Customer's request about the latest versions of Oracle software, its availability and technical characteristics/compatibility of various versions

 

Troubleshooting

 

Analysis and assistance in resolving incidents that occur during the operation of Oracle software

 

Identification of errors in the operation of software modules, development of solutions to eliminate them

 

Providing information materials about common problems that arise during the operation of systems based on Oracle software, as well as available articles with information about problems in Oracle software and methods of solving them

 

Access to technical support information resources

 

Providing access to technical support information systems

Providing authorized access to the Service Desk system of the Borlas Group Technical Support Center

 

Disaster recovery support

Placement of requests in the Service Desk system in case of incidents during the operation of the software / requests related to the search and provision of information related to the problems of Oracle software functioning

 

Technical support